Account

Dianmir

Well-known member
Staff member
Mar 25, 2020
899,999,991
477
Your account has not been banned. What error message does the game show?
If it is the original error message from your screenshot then there are only 2 reasons.

1. You are typing the incorrect password.
2. Your password is too long, in that case reset it to a shorter website (less than 16 characters) trough the website.

I might mentin that case 2 doesn't happen randomly, if that is the case you can never login.
Also make sure that you don't switch keyboard layouts while playing.
An example would be if your password contains letters "z" or "y" and you switch keyboard layout without noticing.