hi GM i really need you help me to fix problem plz

toy2808

New member
Sep 9, 2020
3
0
hi i bought artifact medal chungha by using rank 7 but when i check they not chungha artifact. It come out miho artifact i ask clanmate they said some time they got mistake from client. can u help me fix it and give me back chungha artifact plz. thanks alot
 

Dianmir

Well-known member
Staff member
Mar 25, 2020
899,999,991
477
Can you tell me the exact item name and your family name please?
 

toy2808

New member
Sep 9, 2020
3
0
Item name Avenger for chungha not ice fox statue and my family name is Catherine plz help me to fix. Thanks a lot
 

Dianmir

Well-known member
Staff member
Mar 25, 2020
899,999,991
477
Sorry for the late reply. I have checked this case. The Summon Stone is working perfectly fine.
If your game is patched (up-to-date) and you choose Chungha item, you receive Chungha item.

It is your personal responsibility to keep the game uptodate and to make sure you select the correct item.
This issue can only happen if your game is not patched or you misclicked, we don't roll-back/restore items in such cases.