How to report a problem

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Dianmir

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Staff member
Mar 25, 2020
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Create a topic in this category to report a translation issue (missing translation, bad grammar) or if you have found a bug.
In order to help you as good as we can we kindly ask every player to be as precise about the problem as possible.

What does that mean?
  1. Write in English, full sentences if possible.
  2. Provide one or multiple screenshots about the problem.
  3. Try to explain the problem step by step. If you have found an exploit (harmful bug, unfair advantage) please contact our staff on Discord first.
  4. Make sure to search for existing topics with the same problem before creating a new one.
Process (What happens after a report has been made)
  1. Server staff will reproduce the problem.
  2. Server staff will either solve the problem or give feedback that the behaviour is intended (not a bug).
  3. Thread title will be updated either with [FIXED], [IN PROGRESS] or [CLOSED]
    Side note: Closed means that behaviour is intentend (not a bug).
  4. Implementation on the game will take place as part of a patch (update) and can be found on the changelog/patch notes.
 
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