Customer problems

masacress1

Member
Apr 15, 2020
5
0
Well I leave some photos for you to see and tell me what the problem is

The game is downloaded from Google Driver
 

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Dianmir

Well-known member
Staff member
Mar 25, 2020
899,999,991
477
Last edited:

masacress1

Member
Apr 15, 2020
5
0
Please check if you can access following URL in your browser:
https://patch.granado-espada.to/version/revisions_v2.txt
https://patch.granado-espada.to/version/prepare_revision_v2.txt

The error you have shown pops up if your computer can not access that file.
The file contains the information which patch files need to be downloaded.

1. Disable your antivirus software and try again.
2. Next restart your computer and try again.
3. Disable VPN if you are using one.
Well as you will see I do not use vpn, the antivirus deactivate it and restart the pc, but I continue with the same error 820
I leave you the photos of what are my files based on what you uploaded to me

Do you have a way to pass those files to me so that I can download them?

In other forums I found that I have to reinstall the game, but since they don't have installers ... it gets complicated
 

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Dianmir

Well-known member
Staff member
Mar 25, 2020
899,999,991
477
If your computer can not download these files it won't help if you get correct files from someone.
Because the download of the actual patch (zip-files) will not work.

Please show me a screenshot of your internet browser when you open the two links I have provided.
 

masacress1

Member
Apr 15, 2020
5
0
If your computer can not download these files it won't help if you get correct files from someone.
Because the download of the actual patch (zip-files) will not work.

Please show me a screenshot of your internet browser when you open the two links I have provided.
The browser I use is Google Chrome.
 

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Dianmir

Well-known member
Staff member
Mar 25, 2020
899,999,991
477
So the download of the file works in your browser but not on the game patcher.
That means the internet connection isn't the problem and file download isn't being blocked.

1. Please put file "updater.config.xml" into game-folder (overwrite it) and start patcher again.
2. If point 1 doesn't work, put the files "prepare_revision_v2.txt" and "revisions_v2.txt" into game filder (overwrite them) and start patcher again.
 

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masacress1

Member
Apr 15, 2020
5
0
So the download of the file works in your browser but not on the game patcher.
That means the internet connection isn't the problem and file download isn't being blocked.

1. Please put file "updater.config.xml" into game-folder (overwrite it) and start patcher again.
2. If point 1 doesn't work, put the files "prepare_revision_v2.txt" and "revisions_v2.txt" into game filder (overwrite them) and start patcher again.
The server returned an invalid or unrecognized response

and then I throw error 820

I do not think I have blocked the IP in Argentina since half of my guild is playing and they are from Argentina, Venezuela, Peru, Costa Rica.

The truth is I take this trouble because I am a veteran of the rge and the ge ue and since the server is new I would like to start with my guild here ...

A thousand apologies for the inconvenience, but the truth is that it is the first time that I have this problem with the client of the ge
 

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zatera

Member
Apr 14, 2020
12
0
Hello, no this is not the case, it has only been removed from zero to low difficulty missions.
Please check the upcoming patchnotes here.
sry, but can you say what missions have karin's vital in drop list? I try many mission(hard lvl too) but not see vital in rulete!
 

Dianmir

Well-known member
Staff member
Mar 25, 2020
899,999,991
477
sry, but can you say what missions have karin's vital in drop list? I try many mission(hard lvl too) but not see vital in rulete!
You can use the CTRL+M Information center and check roulette rewards after the maintenance this week.