Deletion of numerous accounts

silent

New member
Jun 30, 2020
3
0
Hi there!

Is any way to delete accounts here? I acknowledge, that associated families will be deleted too.

Thank you!
 

Dianmir

Administrator
Staff member
Mar 25, 2020
881
397
No, there is no way delete accounts. The website doesn't offer such a function.
As a result this also isn't possible for the game since website account and game account are the same.

If you want to stop/stopped playing, just leave the account and at a later point you can come back if you want.
Over many years playing and handling servers myself I have experienced that people often regret deleting their items/characters/accounts if they want to come back.
 

silent

New member
Jun 30, 2020
3
0
No, there is no way delete accounts. The website doesn't offer such a function.
As a result this also isn't possible for the game since website account and game account are the same.

If you want to stop/stopped playing, just leave the account and at a later point you can come back if you want.
Over many years playing and handling servers myself I have experienced that people often regret deleting their items/characters/accounts if they want to come back.
Thanks for an answer, though, that isn't about me stopping playing, but about your not properly configured mail server.

Long story short, I tried to register here, using different mail accounts and didn't get any confirmation mail, except one to GMail. That one came after great delay, marked as spam, so was immediately moved, where spam belongs, and auto-magically deleted after some time. It took some time and investigation to find out, why there are no mails from you.

Also, there is a problem with passwords. If password is longer than 16 characters or any special symbol is used, that is OK with this forum, but GE client will not allow to login. That is very confusing. Especially, if combined with rejected password reset mails.

So, probably, there are hundreds of such accounts here. Registered and never logged-in. Nor here, nor in game. With multiple hopeless attempts to reset passwords. And most of them - without any created family.

Some of those accounts are mine. And I'm gonna register one more. That one, you know. And start to play. Finally.
 

Dianmir

Administrator
Staff member
Mar 25, 2020
881
397
Thanks for an answer, though, that isn't about me stopping playing, but about your not properly configured mail server.

Long story short, I tried to register here, using different mail accounts and didn't get any confirmation mail, except one to GMail. That one came after great delay, marked as spam, so was immediately moved, where spam belongs, and auto-magically deleted after some time. It took some time and investigation to find out, why there are no mails from you.

Also, there is a problem with passwords. If password is longer than 16 characters or any special symbol is used, that is OK with this forum, but GE client will not allow to login. That is very confusing. Especially, if combined with rejected password reset mails.

So, probably, there are hundreds of such accounts here. Registered and never logged-in. Nor here, nor in game. With multiple hopeless attempts to reset passwords. And most of them - without any created family.

Some of those accounts are mine. And I'm gonna register one more. That one, you know. And start to play. Finally.
1. I have forwarded your feedback regarding e-mails to Zax, he is in charge ob mailserver configuration.
2. We don't have any influence regarding recognition of mails from our domain as "normal" or "spam".
Majority of mail providers like Yahoo, Outlook, Yandex, Gmail categorize mails from MMORPG private servers as spam.
Unless we were to take additional resources (money and time) to use a premium mailserver, which we don't plan to do.
3. The CMS we use allows more than 16 characters for passwords, the game client doesn't, both system can't be configured, they are hardcoded.
I will add documentation about this on our FAQ so it doesn't trouble players as much.
4. Regarding issues with accounts, emails and passwords you can contact administrator "Zax" directly trough Website or even better Discord.
He will be able to help you with such issues quickly.
 

silent

New member
Jun 30, 2020
3
0
1. I have forwarded your feedback regarding e-mails to Zax, he is in charge ob mailserver configuration.
2. We don't have any influence regarding recognition of mails from our domain as "normal" or "spam".
Majority of mail providers like Yahoo, Outlook, Yandex, Gmail categorize mails from MMORPG private servers as spam.
Unless we were to take additional resources (money and time) to use a premium mailserver, which we don't plan to do.
3. The CMS we use allows more than 16 characters for passwords, the game client doesn't, both system can't be configured, they are hardcoded.
I will add documentation about this on our FAQ so it doesn't trouble players as much.
4. Regarding issues with accounts, emails and passwords you can contact administrator "Zax" directly trough Website or even better Discord.
He will be able to help you with such issues quickly.
1. I'm sure, it will not be very hard to forward this one, too.

2. You have, if you have access to domain NS records and access to mail server. And majority of mail providers categorize such servers as spam not because of being MMORPG private, but because majority of MMORPG private mail servers aren't properly configured.

The main reasons, why your mail server is categorized as spam, are:

- no proper mail server FQDN is set (same is with your server hostname; that is important, because your web server and mail server are set on same virtual Ubuntu machine; should be something like server1.granado-espada.to), you use automatically generated default ones; so, should be same as server hostname;
- no NS reverse record; so, your domain is pointed to you server IP, but if you'll try to ping your IP, an answer will be not your domain, but that wrong, automatically generated FQDN;
- sure, not properly working NS MX record, as it points to wrong hostname...

Fix that and majority of mail providers will not categorize your mail server as spam.

Add then SPF, DMARC and DKIM records and that will be almost business class mail server.

3. Yeah, I'm sure, that will help a lot of people.

4. I don't have issues with that anymore. You have and I'm trying to help, explaining the long lasting problem and how to solve it.